How do I get a defective product replaced?

We are sorry to learn you experienced a problem with a CRAYOLA product.  We are concerned about our consumers and any issue that occurs.  We would like the opportunity to discuss it with you.

If you live in the United Kingdom, Europe or the Middle East and need assistance, please see below: 

Consumers from the U.K. Please visit this link: 

Consumers from continental Europe    Harry Agarwal    Binney & Smith (Europe) Ltd.    Bedford Heights    Manton Lane    Bedford, MK41 7PH    E-mail:    Phone: 01234 363014    Fax:   01234 358914     

Consumers from the Middle East     (including East Europe, Russia/Ukraine & Africa)     Andy Critchlow    E-mail:    Cell: 0039 335 6723693    Phone: 0044 1483 446325.  A representative will be happy to assist you.  We look forward to hearing back from you.